There is no need to call to initiate the process. Hope it won't be necessary. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". So if youre sailing after that, wait a week & see what happens. Unfortunately, no. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Cancelled all of our private & X excursions today. Which bookings are eligible for the Best Price Guarantee? We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Health & Safety Update. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. The deadline to request a transfer is May 4, 2022. 30 days or less. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. 6|fcj&Dz0Q3VkK;6g`S?T The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! I think they are working through the cancellations. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Plus, our limited-time bonus onboard . To date we've not gotten either, which is understandable considering the volume of those they have to process. Yes. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The even occurred in February of 2023. Contact the cruise line immediately, as well as any travel. This would gain X some brownie points I am sure! Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Ships' Registry: Malta and Ecuador. All deposits are non-refundable . Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Affluent Media Group, a Dotdash Meredith company. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Celebrity cancellation policy. Nothing new from X on our credit card! c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Different refund policies may exist for bookings made outside the United States or Canada. No response or refund from Celebrity. There is no need to call to initiate the process. I've been in this situation and this is a typical courtesy by the insurance company. These sailings are not eligible for FCC option. I was under the impression that I did not have to go through my TA. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Started June 21, 2021, By Is there a way to figure . I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. stream The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Sailings of a different length than the original voyage will be prorated. Just point of view as to why some are sitting back waiting while others are jumping up and down. However.Cunard is as still as a mouse. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? I really hope X and Royal Caribbean as a whole can weather this storm. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Meecheee above said never, ever book a non-refundable trip . Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Captain's Club members may call (844)418-6824. Also, will the taxes/fees and port expenses be refunded? Very easy to doand got the same message as Jim in response. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . cruise with confidence cancellation & global suspended sailings refund request :3"/ Cu*D I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. I don't believe we will see that in the refund, but we can hope. Emails will be answered in the order received. LauraS I cancelled online and received an email from X a few days later. I used the form even though I booked through a TA. Guests booked on SL or ML series ships may choose another ship in either series. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. How can I request a refund? If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. #1. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Its not there as yet. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. I made my reservation using Casino Certificates. =6F; Ni ,h~ CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. How Reassuring are New Cruise Cancellation Policies Really? When does myGlobal Suspension or Cruise With Confidence FCC expire? If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Will I still get the same perks when I rebook a new cruise? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Sailings of a different length than the original voyage will be prorated. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. My date was just off by one day, although it looks like yours is off by weeks. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Can you use your Future Cruise Credit (FCC) on an existing booking? So, Celebrity is ahead in the notification dept. Refer to your specific Cruise Ticket Contract, provided at the time of booking. We paid for the trip and had trip insurance. The link works fine. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. 2 0 obj Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Ships' Registry: Malta and Ecuador. Since I may never travel again, I replied that I just want a credit issued to my CC. The cruise is still showing in our account on website when we log in. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. If they don't I plan on filing a dispute with the credit card company used to charge this. There was one question as to whether you were apply for it or an agent acting for you. Plus X refunded and cancelled the shore excursions as well. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Unfortunately here in the UK, we have no other option. Certain promotions will be excluded from the policy. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 2023 Celebrity Cruises, Inc. 0:43. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. {/j*sk`L#QO`K{HNR!SSu Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Posted 14 hours ago. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. <> On 1 December 2022 I booked and paid for four excursions to avoid . On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. However, FCCs cannot be used to obtain a refund. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Taxes and fees are not part of the FCC. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Thank you.". If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. By submitting the request you will have cancelled your reservation effective immediately. Q. Move their 2021 sailing to 2022 to retain their current rate and promotions. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. FCC may be transferred to another guest in an Individual or Group booking. ,Still waiting on actual credit card refunds. It's the same form. MSC Cruises: 60 to 90 days. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. The refund will typically appear on your credit card statement in the next billing cycle. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. 19952023, The Independent Traveler, Inc. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. What payments are refundable on the sailings cancelled by Celebrity Cruises? These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. This is way out of final payment so it would be 100% refund. 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